Which? does more than test washing machines. As a consumer champion, our campaigns work to make your lives fairer, our advice helps you make informed decisions and our services and products put your needs first to bring you better value. Below you can see some of the reviews left by our customers on Which? website, or you can visit our profile by clicking on Which? logo.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 981 2929.
And I thought all these testimonials must surely be a bit too good to be true…they’re not! Believe every word. The professionalism, attention to detail, and sheer friendliness of Steve and Jack (and of course Sue in the office) made our double bathroom transformation project as smooth and straightforward as it could possibly be, and we are completely delighted with the results. They did exactly what they said they were going to do when they said they were going to do it (often going the extra mile in fact) and were a delight to have around every day for four weeks - which is saying a lot when you work at home as I do. They worked hard to make the whole process as stress-free as possible and the daily clean-up was fantastic. Chigwell Bathroom Services most certainly are ‘trusted traders’ – probably the best we’ve encountered over the years. Thank you!
We needed an upgrade to our main bathroom. CBS was recommended to us and from first contact with Steve and Jack we felt reassured and thankful for their advice. Seven days after accepting their quote they arrived 8am sharp and straightaway protected our carpets and stairs with sheeting and tidied up at the end of each day. The installation was carried out to a very high standard and their good relationship with the local supplier helped when there was a delivery problem which they resolved to ensure the work was completed on time. We were very happy to have them in our home and have already recommended them to our family and friends. Best shower I've had since the old King died!
OMG we are thrilled with the very high level of service and attention to detail we received from CBS, Steve and his highly professional team made our dream come true. They took great care and attention to detail, they cleaned up every night and covered all floor and items that could get damaged. We really enjoyed their company and wouldn't hesitate to recommend them to anyone knowing they would receive the same excellent service. Big thumbs up and thanks to Steve and his teammates.
Stunning New Bathroom The best decision we made when we decided to renovate our bathroom was to hire Chigwell Bathroom Services to do the work for us. I cannot recommend all of team involved highly enough. They treat your home as if it were their own and are the cleanest and tidiest workmen I have ever come across. They fully protected our carpet and wooden floor with special covers as soon as they arrived and these stayed down for the duration of the work. Steve, Jack, Chris , Dave and the rest of the team that undertook work at our property are all extremely skilled craftsmen and their attention to detail is second to none. Every part of the work was well planned and organized with each of the team being introduced to us by Steve on the day they arrived. Sue who deals with the office side of things was always very helpful and dealt with any queries or questions we had quickly and efficiently. She also came to view our new bathroom and check that we were happy with everything once the work was completed. This was a very nice touch and once again demonstrates their commitment to making sure that we were fully satisfied with the end result. If you are thinking of getting your bathroom upgraded, then you need look no further than Chigwell Bathroom Services.
We used CBS to refurbish our main bathroom into a modern shower room and are delighted with the result achieved by Steve and his expert team. We had a prompt 8am start each day and all the tradesmen came in as scheduled over the two weeks. The old bathroom was completely stripped out and taken away on the first day, and not left outside unsightly. The ceiling and whole room were re-plastered, and the tiling on the walls and floor done beautifully by Chris. Steve, Jack and all the tradesmen did an excellent and professional job. Mess was kept to a minimum as protective coverings were laid, and at the end of each day they tidied up very well inside and out - Jack would mop his way out the front door! Sue in the office is lovely and friendly, and kept us informed along the way. CBS have provided us with a personal and professional service and a beautiful new shower room.
Steve, Jack and the team have recently completed our main bathroom and downstairs toilet. They have done an excellent job! The bathroom (which is very small), has been completely redesigned to accommodate a walk in shower and looks fabulous! The team had to have the whole room re-plastered, including a new ceiling. They also organised local carpenters to replace and rehang the door, creating extra space in the room. The tiling by Chris was also beautifully done. The team's attention to detail means that the result is stunning! Our downstairs loo, the smallest (very small!) room in the house was also cleverly replaced (including plastering tiling etc) with some thoughtful plumbing to create extra space. Again the job was finished to a high standard and extra items such as a new mirror, towel rail etc were fitted. It now looks clean and fresh and definitely bigger! I can thoroughly recommend Steve, Jack and the team. They always clean up after themselves daily and stick to timescales and produce an excellent final product.
Three words to sum up 2 weeks of effort put in by the team from Chigwell Bathrooms: Professional, Reliable and Impressive. Day 1 , hour 1, the floor and carpet protectors go on. Hovering and mopping the floor at the end each day reflects on a team who are keen to demonstrate their professionalism and commitment to perfection. Steve ,Jack and Chris ( the tiler ) have done a fantastic job. Their workmanship and attention to detail is fascinating, but what really sets them apart from the rest is their ever helpful and affable nature What they have created after re fitting the entire shower room is a piece of art. If you are looking to seek a team where you could put 100% of your faith and not have to worry about chasing and micro managing people on a day to day basis and someone who can deliver seamlessly and to schedule then look no further....
Chigwell Bathroom Services have just completed our loft en-suite shower room. The result is stunning! The bathroom looks positively luxurious and would not be out of place in a five star hotel! The room also feels bigger than before due to the clever design. The shower is a much better shape and size than before and the mirror unit is a stunning addition to the room. The quality of the workmanship (including the tiling) is excellent! Their job preparation was thorough and all the problems created by our previous builders were remedied. Steve, Jack, Chris and the team were always friendly and polite and Susan was also very helpful. They also protected all our furniture, carpets and floors, removed rubbish promptly and cleaned up after themselves daily. We are looking forward to CBS replacing our main bathroom in the new year and have no hesitation in recommending them to anyone needing a new bathroom!
Chigwell Bathroom Services have just redesigned our bathroom, the end result is unbelievable. They have done the impossible & have actually made our bathroom bigger by removing boxed areas not needed, thus creating more space & giving us a truly luxurious bathroom. Steve & his team are perfectionist in all they do, nothing is too much trouble for them & they will go the extra mile to help. Inferior joints had been previously installed they replaced these for us. Susan was always at the end of a phone if we needed advice. Being a member of Which? for some considerable time I frequently consult Which? Trusted Traders. However, it is quite clear that members of the public are unaware of it. Chigwell Bathroom Services van actually advertises Which? Trusted Traders. As a result I have had numerous enquiries regarding this company from neighbours all asking about Which? Trusted Trader website & asking to see their work. Another key factor that helped us choose this company was they sent us a DVD showing their high standard of work & which also promoted Which? Trusted Trader. This was a major deciding factor. We have now booked Chigwell Bathroom Services to completely redesign & refit a new kitchen for us. If you find this all too good to be true contact Susan & ask her to send you a copy of their Which? Trusted Trader DVD & pictures of our before & after bathroom. They are a credit to Which? Trusted Traders!
I can see why Chigwell Bathrooms are Which Trusted Traders but why are they not Trader of the month? From my experience
they should be every month! They are EXCEPTIONAL. I truly believe they provide a unique service that can’t be beaten.
After no success with the big stores (hidden costs, terrible reviews & poor products) we selected Chigwell Bathrooms to
replace the ensuite. What a difference! Truly the most professional people I’ve met, incredible attention to detail & very
meticulous. Susan sent a detailed program together with their estimate. Although detailed it was clear to read, with no
hidden cost. I felt this was outstanding value. Susan and Steve gave us a list of suppliers, again what a difference in the
quality of products, Steve organised everything which took the weight off us. The 1st day Steve & Jack arrived & covered
everything with sheets for protection. During clearing the ensuite Steve discovered a leak which had caused the floor to
rot & needed replacing. The extra work was done at a fraction of the cost had I sought another contractor. They went out of
their way to get everything right, e.g A valve needed replacing which would of cost us £150, Steve went to the other side of
London to get the part for £20. Nothing was too much trouble. The end result, a stunning en-suite. If I could give more than 5
stars I would. I was blown away with them so much so I’ve booked them to do the bathroom!
For now, we will miss having them around! Ray.
I cannot recommend Chigwell Bathroom Services enough. Not only did they complete my new bathroom to a high standard
but they also treated my home with the utmost respect, which included sweeping and mopping the floor each day even
though I had moved out of the property whilst the work was being undertaken. Steve contacted me whenever he had
a question and any queries that I had, were dealt with promptly. Steve even arranged for someone to come back and show me
how to take the door off a unit so I could alter the shelf height. I love my new bathroom
- huge thanks to Steve, Sue and their team!
en-suite completely refitted
replacement of toilet and sink unit in ground floor toilet
We are delighted with our beautiful new bathroom. Sue, Steve, Jack and the team were amazing and the job
progressed according to plan, seamlessly and to schedule. We, as customers, appreciated the professionalism
and care that each tradesman took when they were on site and also the excellent tidy up at the end of each day.
The result is an amazing, tranquil haven created with an eye for the most minute of detail and a perfectly crafted
bathroom which surpassed our expectations. We are thrilled and excited about our new bathroom and we
wouldn't hesitate in recommending CBS to even our most discerning of friends.
Special thanks goes out to Steve,Jack,Sue,Chris and the rest of the team for the above refurbishment.
Sue,in the office,kept us informed throughout the process via e-mails which was professional.Steve and
Jack who were there all of the time arrived each day on the button and nothing was too much for them as we
had a few little problems to overcome.Their attitude was first class and they were a couple of really nice fella's.
They cleaned up as they went along and at the end of each day as well.The other guy's they brought in to do
the different trades were also top notch.The finished work all round was exceptional and money well spent.
If and when we are ready to have work done in the future they will certainly get the call.Highly recommended
I recently used the services of Chigwell Bathroom Services to install a new en suite. The work was carried
out while we were away and by keeping in touch via e mail the work was carried out to the highest standard.
There was a problem with the tiling I had ordered, but after email contact Steve sorted out some new tiles,
sent a photo to confirm they were suitable and got on with the job. I would not hesitate to recommend this company.
They are professional, tidy and good communicators- they listen to what you want!! A very satisfied customer.
We recently had both of our bathrooms re-fitted by Chigwell Bathroom services and to say we are
impressed would be an understatement. The service Sue, Steve and Jack have provided is second
to none. Throughout the whole time, they arrived before they were scheduled to. The work is probably
the best we have ever had done on our house in the past 40 years. The bathrooms look absolutely
immaculate and have been complimented by everyone who has seen them. They have all commented
on the professionalism and the finish of the work. Steve has a team of specialists that he uses to ensure
the work is carried out to the highest standard. CBS even assisted us in choosing the most appropriate
bathroom furniture for our needs. They also addressed any concerns we had promptly and politely.
Near the end of the job, Steve even carried out extra work without any additional charge. We would
definitely use them in the future and recommend them to family & friends. Thank you again Sue, Steve,
Jack and rest of the team. Sanjay & Anu
Steve, Sue, Jack and Chris have provided us an outstanding service. The work was done to perfection
and we could not have asked for anything better. The team carried out the work very efficiently with
minimal disturbance. From the time we had the initial visit , right through to the end of the job, we were
kept updated. Any queries were promptly answered. The work started/ended as scheduled. After work
each day the area was left clean and tidy. The pricing was transparent with a detailed quote. There were
no surprises and in fact Steve did some extra work without charge. Steve and Sue are meticulous,
professional and polite. I would personally recommend them without reservation.
We recently had both our bathrooms fitted by Chigwell Bathroom Services. I couldn't compliment
these guys enough. The quality and standard of their work is fantastic. They were the tidiest
workers we have had in our house. After each day, they would clean up, ensuring the house was kept
clean and tidy and to stop dust building up. All floors were covered with special dust sheets and
walls were covered with protective sheets to ensure our floors and wallpaper were kept in good condition.
We have had many workers in our house over the years, but we have never experienced such organised and
clean workers. The job they took on, was extremely complex with a challenging reconfiguration and a
steam room- nothing phased them! Once again their standard of work came out on top!
Steve,Sue,Jack cannot thank the team from Chigwell Bathroom Services enough.
The bathroom is beautiful and the professional, clean and systematic way in which the company works is
2nd to none. All my friends and family have nothing but compliments on the bathroom
couldn't be happier. Chigwell Bathrooms will always be my first choice from now on. 10/10 for customer service.
Chigwell Bathroom Services built and fitted an en-suite bathroom, fitted a new main bathroom and
did the plumbing for our new kitchen recently. We are so happy with the results. Steve and Sue pride
themselves on achieving a perfect finish, and have a friendly and reliable team of specialists that they
call on, including a Mastic Man! The fact that we wanted to preserve our existing bathroom wall
tiles made the job slightly complicated, but Steve accommodated our needs and found solutions to
the challenges involved. We would definitely recommend and use them again in future.
We were very impressed with the professionalism of Chigwell bathroom services from our initial
contact through to completion of our new bathroom. Sue was very prompt at providing the
quote, responding to all our email messages and telephone calls. Steve, Jack and the rest of his team
fitted our bathroom to a very high standard were polite, friendly and very tidy. We were lucky to get
their contact details from a local bathroom store and we would 100% recommend them.
Chigwell bathrooms transformed by brothers bathroom from an unusable space to a wonderful clean and safe
environment, he now has a walk in shower which is ideal for him. Steve and his team are very efficient and
friendly and always go the extra mile to make sure that the work is carried out by experts. They were a pleasure
to have in the house, are very clean workers, leaving no mess behind them and I would recommend them to
anyone, I am grateful to have found such trusted tradesman.
Steve, Sue and their team have created the bathroom of our dreams. The service from very first enquiry to the
end result has been outstanding. Steve, Jack, Chris and all the traders work to exceptionally high standards
and are a pleasure to work with. Nothing is too much trouble and we wouldn't hesitate to recommend them.
Thank you so much.
Had a shower installed above a bath already fitted. I was very impressed with the workmenship and speed of the
installation while still taken great care of existing fittings. Would highly recommend chigwell to anyone
looking for professional, honest and friendly service
We have used Steve and his team to refurbish our bathroom and our ensuite on both occasions they have done
an excellent job, they are always on time, polite, very clean and tidy and finished the job to perfection.
We are extremely happy with their work and would happily recommend them.
We would like to highly recommend Steve, Jack and all the trades people Steve used on the installation of our bathroom.
They stripped out the old one completely and installed a new one which has turned out so modern and attractive.
We could always talk over any little worry that occurred - hardly any - and they always came when they said they would
and secondly always introduced each trade like the plasterer, tiler, etc. so we knew who was who. It is the first time we
have had people in who always came when they said they would, at the time stated, and kept us in the picture every step
of the way. Made sure our sanitary ware was delivered when it should be and also the tiles. We would thoroughly
recommend them as efficient, professional and nice to have around even with such a big job as we had done.
We really have no hesitation in recommending them.
Steve and his team recently refurbished our en suite bathroom. They started by completely removing the existing bathroom and
went on to install new fittings, storage units, wall tiles, floor tiles, and painting and fixing the accessories which left us with a lovely
stylish, fresh, new bathroom. Just what we wanted! We were very happy with the way they worked, always patient and always
ready to give helpful advice. By using an expert plasterer, tiler, plumber and electrician we felt we were getting the best possible
service and were impressed with how the work progressed seamlessly and quickly with the minimum of disruption. Steve also
kindly fixed an extra couple of plumbing issues which needed attention but were not part of the en suite.
We would not hesitate to use Chigwell Bathroom Services again.
Steve and his team refurbished our main bathroom shortly after we moved, in 2014. The work was carried out to an excellent
standard and within quoted timescales and budget. They carried out the work with minimum of fuss and always left the area
clean and tidy. More recently Steve fitted a replacement Kitchen sink, tap and pump which was equally carried out to and
excellent standard and very pleased with the outcome. Highly recommended.
We chose CBS after talking to six different companies. They were faultless from start to finish. The service began when Sue and
Steve visited our home for the first time. They listened to our requirements and gave us lots of ideas that improved the design.
After the first visit, we received a detailed written quote. CBS were more expensive than most of the other companies we
spoke to, but the all-inclusive quote reassured us. I can confirm that the price quoted is exactly what we paid and there were
no nasty surprises. We had to wait 3 months before they could start work and I understand this is typical. They are honest about
their workload and schedule their jobs so they will keep their promises. Our two-week project ran like clockwork. It started
on time, and finished early. The team arrived on the dot of 8am every morning and stayed until the the team completed the
work scheduled that day. The various trades were co-ordinated like a military operation. CBS kept us informed about who would
be arriving at our home, when they would be there and how long they would stay. They took the time to introduce us to each
trades-person when they arrived and kept mess and dust away from other rooms in the house. They respected the fact that they
were working in a home and not a building site at all times. The quality of work matched the level of customer service and CBS
delighted us with the end result. We whole-heartedly recommend them to other customers.
Punctual, tidy, courteous & workmanlike. What more do you want. Delighted with the result, and pleased to report that Steve & his
team refurbished our bathroom to a high standard with minimum disruption to domestic routine. More than happy to recommend
Steve and his team recently refitted my main bathroom and converted it into a shower room. The result is stunning with a great
finish. Throughout the job the team have been 100% reliable, friendly and offered great advice allowing us to get the result we
wanted with minimum fuss. It was a big job and could have been a mess but they also managed to clean-up every day so there was
no unnecessary mess or upheaval. I'd highly recommend them. Thank you!
CBS have just refurbished our outdated 1980's bathroom and we are thrilled with the result. Steve and his team such a professional
job and worked really hard to make certain that the end result was as we had envisaged. Each member of the team was pleasant to
have around our home and at the end of the day our house was left neat and tidy. The work was completed exactly on schedule.
Sue was always at the end of the phone to answer any questions, however trivial, and really helped to make sure
everything went as planned. CBS are a great team and I wouldn't hesitate to recommend them! A very satisfied customer!
Steve, Adam and the rest of the team at CBS have done a wonderful job. I expected a high standard of work and I was not
disappointed. Each day the team arrived punctually and went straight to work. Despite all the upheaval that a four week project
entails, I found my home neat and tidy at the end of each day. Steve and Sue are very thorough, professional, attentive, warm and friendly.
I would highly recommend CBS to one and all. I am planning another project next year and I will have no one else but Steve and Adam in charge of it.
Steve did a great job with our main bathroom. We were so pleased with the end product that when we needed a small downstairs
cloakroom refitted we had no hesitation in calling him back. Steve has a great team working with him and they are nice people to
have around. Bathroom re fits are very messy jobs but Steve always took care to make sure the disruption was kept to a minimum
and always left the place tidy at the end of each day. I'd have absolutely no hesitation in recommending him.
Steve and his team had already done two jobs for us in recent years. The first of these was a bathroom rebuild and the second was a complete garage conversion into a new bedroom with en-suite shower and toilet. So when it came to modernising our 25 year-old kitchen, we turned once more to Chigwell Bathroom Services for help and advice. Steve quickly sent us a very reasonable estimate for the job, and we soon fixed a date for the work to start.
As with the previous jobs, the work was very well organised and moved ahead like clockwork. Different teams of builders, bricklayers, plasterers, tilers, plumbers, carpenters and electricians all worked together as a team under Steve's control. Steve also coordinated with the kitchen unit supplier, helping us out with his contacts and extensive experience. Punctuality, organisation and cleanliness were first class, and as with previous jobs my wife and I were both really pleased with the end result. We have a really beautiful and modern kitchen now - and we are especially grateful to Steve for his advice in shaping the final design.
We have no hesitation in giving Steve and his team the highest possible praise for a job that was really well done (at a fair price!) and undertaken in a highly professional and friendly manner. A big thank you therefore to Steve and the entire CBS team!
Steve and his great team have transformed my bathroom and I am absolutely delighted with the result! I would highly recommend them as they took pride in their work and as a result created a very high quality bathroom for me. They turned up on time, kept me informed, were polite and friendly and kept the disruption to a minimum. no need to look any further - You will be more than happy with Steve.
I needed a specialist shower door refitted and another leaky shower fixed. Most of the traders I rang didn't bother to call me back or didn't want to do a "small job". However Steve was prompt at replying to my message and was happy to do the job for me even though I know he also does way bigger jobs. It was quick, very tidy and professional and if I ever need more bathroom fitting work done or a complete refurb, Steves number will be first on my list. Excellent service THANKYOU.
We used Chigwell Bathrooms to completely remodel the bathroom in our flat and are absolutely thrilled with the work Steve and his team have done. All the workmen were personable, professional and experts in their field so made them a joy to work with and Sue in the office was always very friendly and helpful when it came to my many queries! This meant the whole process was stress free as you could trust the team to all do a great job.
My bathroom is like a spa, the workmanship, communication, advice and friendliness of CBS is fantastic. All work completed on time. Steve is brilliant he would go out of his way to help make sure its done the correct way no cutting corners. I am very impressed, we have had many compliments from friends and family definitely recommend.
Words to describe Steve and his team...
Courteous; timely; clean; professional;friendly; knowledgeable; skillful; reassuring.
Communication before during and after the installation ensured all our needs and wants were considered throughout. Steve did his best to ensure we got the bathroom of our dreams. His project management brought the installation in on time. We were always informed of who and when the jobs were being done. Money well spent. I will always recommended CBS to anyone who asks.
Very trustworthy & honest. Cleaned up after himself
We used Chigwell Bathrooms to completely remodel the bathroom in our new flat and are absolutely thrilled with the work Steve and his team did. All the workmen were personable, professional and experts in their field so made them a joy to work with and Sue in the office was always very friendly and helpful when it came to my many queries! This meant the whole process was stress free as you could trust the team to all do a great job.
Steve and his team did an excellent job refurbishing our bathroom from top to bottom and we couldn't be happier with the end result. Steve was very communicative throughout, and the job was done to schedule, only being delayed by others letting us down. Our indecision was met with patience, and Steve was happy to return at a later date to tie up any loose ends. Highly recommended!
]Just wish to say I think you have done a brilliant job. You was very professional and clean and very efficient. I am so pleased with the result and wish to say a big thank you for all your efforts.
Steve Brightman was an absolute pleasure to deal with - no sharp intake of breath if you wanted something done or changed. There were no problems - only solutions.
The bathroom looks fabulous and we are delighted with it and the lack of problems we had during the refit.
We would recommend Steve and his company to anyone and everyone.
I would highly recommend Chigwell Bathroom Services. We have just used them to fully install a new bathroom. Steve approached the work in a confident and professional manner from the start. He gave us advice for things we were concerned about, without making us feel pressured at any stage. More impressive than this was the way that Steve dealt with a number of challenges during the job, ensuring the job was completed on time, and keeping us updated about progress.
Excellent service from start to finish. The bathroom was completed within the estimated time, with attention to detail a priority and finished to a very high standard. All tradesman were friendly and professional and we would highly recommend Chigwell Bathroom Services. We will definitely use them for our next project.
Steve and his team completely replaced our ensuite bathroom. Work is of a very high standard. He also went the extra mile, managing to increase the size of the room by reposititioning pipework which was previously boxed in. Would definately reccomend.
Steve Brightman fitted new bathrooms for me in 2004. It was an excellent job, and is still in very good condition. He subsequently fitted bathrooms for my mother-in-law, and several local friends and neighbours, all to the same high standard. I have recently employed him again to do some upgrade work. His standards are as high as they ever were. He is excellent at project management, and his work is very professional. He has a long waiting list because of his reputation, and he isn't cheap, but he doesn't cut corners and he remains excellent value for money.