We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not happy with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact us on 0117 456 6031 or via their website
TERMS and CONDITIONS
We cannot except any liability for products not originally installed by the company which may require alteration, modification or re-installing at the customer’s request.
The customer shall cooperate with Chigwell Bathroom Services by arranging access at dates/times agreed and by supplying such information reasonably requested. The customer will also need to obtain any necessary permissions, licences and consents for 1 x parking and space for skip/s if required prior to works starting.
CHIGWELL BATHROOM SERVICES OBLIGATIONS:
The company will manage and perform the installation with reasonable skill and care and accepts responsibility for the standard of workmanship and condition of tools and equipment. We are fully insured.
GOVERNING LAW & JURISDICTION:
These Terms and Conditions shall be governed by and construed exclusively in accordance with the law of England.
We respect your privacy and comply with the Data Protection Act 1998. We will not disclose or pass personaldetails of customers to any third party.
The present rules permit tradespeople to carry out home improvements, as long as they have no Covid-19 symptoms and are following the correct health and safety guidance
Upon entering your home, we will endeavour to ensure all our tradespeople are working to Government guidelines before commissioning any work by wearing the correct PPE, wearing gloves, masks and protective footwear.